About this episode
<p>Des Traynor, cofounder of Intercom, sits down for a Cheeky Pint with John Collison to discuss the growth of Fin (Intercom’s AI customer service agent), why selling AI products is hard, advice for product marketers, and cofounder dynamics.</p><p>Full transcript on Substack: https://cheekypint.substack.com/p/des-traynor-on-reinventing-intercom</p><p>Timestamps: </p><p>(00:00) Intro</p><p>(02:58) Reinventing Intercom</p><p>(06:31) Fin</p><p>(18:06) 1M resolutions a week</p><p>(24:22) Selling AI</p><p>(29:34) Product marketing</p><p>(37:18) Listening to users</p><p>(44:14) Usage-based billing</p><p>(45:14) Advice for startups</p><p>(52:09) AI pricing</p><p>(01:07:27) Cofounder dynamics</p><p>(01:11:04) Predictors of company success</p><p>(01:15:56) How AI-native is Intercom?</p>